Peace of Mind
Contact Factory Direct Beds
Every effort is made to ensure that you receive the goods which you have ordered correctly and in the best condition possible. However, should you feel that you need to return the item back to us due to a defect or discrepancy, please either call us on 01455 846017, email us at firstname.lastname@example.org or write to us within 7 working days.
If you are choosing to return an unopened item for any reason, you may be liable to pay the costs of returning these goods but you will be notified of these charges during your initial discussion with our staff.
Should your order be delivered in a damaged or faulty condition, you must make a note on the delivery note and inform us immediately. Our staff will arrange for replacements to be dispatched to you as soon as possible.
We will not accept returns if the products have been tampered or altered with in any way. Whilst in your possession, please keep the goods you intend to return in their original packaging. Ensure that these items are packed well to avoid damage or loss of parts in transit.
Please ensure that you make your request to cancel an order prior to it being dispatched by writing, emailing or calling the number above.